Online Reviews: Are they helping or hurting your business?
Online reviews are essential for the reputation of local businesses. When a company provides a service or a product, the customer is either satisfied or dissatisfied. In the digital world today, customers often take their experience straight to the web.
Online business reviews will no longer be a source of embarrassment or anxiety—they’ll be an incredible asset to your business. With the rise of social media and online reviews, our interactions have been forever magnified and transformed.
This whitepaper talks about the importance of online customer reviews and how it helps your clients manage their online reputation and generate reviews to stay ahead of the competition.
Key takeaways from this whitepaper:
Prominent display of business reviews
Odds are stacked against you: Customers with bad experiences are more likely to leave reviews
Multiply the effect of good reviews by showcasing and sharing them
You’re not safe just because you have no reviews
And that’s not all you can gain from bad reviews