Paul Demirdjian, President & CEOThe emergence of e-commerce as the single biggest growth driver in the global marketplace, has led to the rapid development of technology in the industry. Leading independent market researchers have forecasted a 14.2 percent increase in U.S. e-commerce sales, adding that the expected U.S. total e-commerce sales will rise from the total of $349.1 billion in 2015. Thus, finding a turn-key vendor that renders dedicated IT-resources and geo-load balancing to increase reliability and availability through redundancy becomes imperative for any business looking to make good on this headway trend. Offering enterprise ready software and services designed to enhance the scalability, flexibility and profitability of an enterprise, Jagged Peak is an omnichannel e-commerce solutions provider helping businesses realize their online potential.
“Our cornerstone software technology is EDGE (E-Commerce Dynamic Global Engine), an enterprise-class platform featuring a content management system, robust order management capabilities and built-in tools designed for seamless integration,” says Paul Demirdjian, President and CEO, Jagged Peak. EDGE is a web-based, enterprise ready e-commerce (ECP), order management system (OMS) that contains built-in web content management tools to create, deploy and manage feature rich and responsive B2C, B2B, and mobile e-commerce websites. Its multi-point inventory and distributed order management capabilities are designed to support and meet the demands of a modern e-commerce enterprise. The value EDGE provides real-time order lifecycle management, cloud-based, single-tenant delivery model, centralized administrative hub, frictionless rules based order sourcing as well as multi-language and multi-currency market localization. Marketed as a “buy anywhere, fulfill anywhere, and return anywhere” enterprise solution, the EDGE OMS provides its clients with a highly configurable and rapidly deployable solution at a significantly lower cost.
For Jagged Peak, providing bleeding edge technologies and its benefits, never went unheard by the big players in the market. A fact re-iterated by its illustrious list of clients which include heavyweights such as—Nestle, United Healthcare, Vince Camuto, Tom Ford, Honeywell, AIG, Pier 1 Imports, TAGHeuer, and Louis Vuitton.
Jagged Peak is an omnichannel e-commerce solutions provider helping businesses realize their online potential
“Our platform spans the entire e-commerce ecosystem, handling everything from order capture to order management to order fulfillment,” informs Demirdjian. “From responsive e-commerce websites to omnichannel order management, to optimized order fulfillment and delivery—we help our clients enhance the customer experience, maximize ROI, and drive intelligence into their e-commerce business.”
Another intelligent service provided by the enterprise is FlexNet—an e-commerce fulfillment solution that leverages Jagged Peak’s integrated technology, logistics infrastructure and 3PL partner network to deliver a multi-point, optimized solution. For its clients, this means orders are delivered faster, at a much lower cost. “Unlike traditional 3PL service offerings, Jagged Peak’s FlexNet is not constricted by its own distribution center locations and capabilities,” states Demirdjian. “Instead it utilizes strategically located third party service providers or owner inventory locations to fulfill orders.”
The company also provides a TotalCommerce solution—Jagged Peak’s “turnkey” outsourced e-commerce solution. Driven by facilities such as Website Design and Development, Website Hosting, Maintenance, SEO, IT Infrastructure, and Application Hosting (SaaS), etc. it enables enterprises to launch and operate a successful B2C or B2B e-commerce business. Furthermore, they are PCI and Safe-Harbor compliant, adding disaster recovery and business continuity programs, both with external partners and internal processes. On the roadmap ahead, Demirdjian adds, “We also have an ongoing program for security and evaluation with our clients to continue enhancing our platform to meet their needs.