ShipHawk’s main offering is the ShipHawk Platform, which gives e-commerce firms access to the best shipping rates per order at the point-of-sale—across carriers and 3PLs—regardless of the type of item or service requirements. Retailers can share these rates directly within the shopping cart, or apply retailer business policies (such as free shipping) with simple logic. The platform is accessible via API, e-commerce platform extensions, as well as through a dashboard interface. The platform helps grow margins via the ShipHawk marketplace of carriers, increase conversion at point-of-sale, reduce logistics costs with automation from order through delivery and improve the customer experience with a transparent shipping process.
Our customers are the lifeblood of our product roadmap and ensure that we are spending our energy on real-life challenges
The core of the ShipHawk platform is an intelligence engine that powers optimal shipping results and gives access to a broad and diverse carrier marketplace services. “We source real-time rates from a growing network of carriers—3PL, white glove, blanket wrap, on-demand, freight, and parcel to offer options to retailers,” adds Bodenhamer. Another feature of the platform is the ShipHawk dashboard, which seamlessly connects disparate systems. It lets retailers and customers know where any given item is at any point in time on its delivery path, something that’s typically only available through the largest parcel shippers like UPS and FedEx. The dashboard also enables mobile or desktop notifications to be sent automatically to customers.
Recently, ShipHawk helped Everything But the House (EBTH), an on-line estate sale company, automate its entire process from order through delivery. With ShipHawk, EBTH increased confidence in its shipping quotes, and could put quotes directly within the cart at the point-of-bidding/ sale. ShipHawk helped EBTH reduce the amount of time spent collecting quotes, and because of the increased transparency, bids on its items went up, as did the overall average winning bid price.
Bodenhamer and his team work closely with customers, jointly developing and piloting new ideas with them. “Our customers are the lifeblood of our product roadmap and ensure that we are spending our energy on real-life challenges,” asserts Bodenhamer. ShipHawk’s goal is to be the shipping intelligence layer for the world’s largest omni-channel retailers. “Beyond logistics automation and a seamless end-to-end experience for retailers, we see a world where we can give our clients unique information to continue optimizing for profitability,” concludes Bodenhamer.